Saint Thomas Health restructures operations, names new leadership roles
NASHVILLE, Tenn. – July 16, 2013 – As part of a continued effort to unite Saint Thomas Health under the common mission of “one healing community,” the organization has restructured its leadership.
Dawn Rudolph, currently president and CEO of Saint Thomas West Hospital, will become Chief Experience Officer for Saint Thomas Health and Bernie Sherry, currently president and CEO of Saint Thomas Midtown Hospital will become president and CEO of Nashville Inpatient Operations for Saint Thomas Health.
“As we continue to further unite our system as ‘one healing community,’ we understand the importance of integrating and standardizing practices across our facilities,” said Dr. Mike Schatzlein, president and CEO of Saint Thomas Health. “With our recent name change, we promised our community consistent, excellent care. I am confident Dawn and Bernie are the people who will guide our system in fulfilling that promise.”
As Chief Experience Officer, Rudolph’s focus will be operationalizing patient, physician and family experience strategies across all facilities. This will include monitoring patient satisfaction scores, providing tools to address improvement opportunities and creating policies and procedures to insure a consistent, yet distinctive experience for all who enter a Saint Thomas Health facility.
“With the rise of accountable care organizations, patient loyalty can mean the difference between success and failure, making satisfaction an organizational imperative,” Dr. Schatzlein said. “Most important, delivering a positive experience is essential to the core mission of the Saint Thomas Health ministry. It’s the right thing to do.”
As President and CEO of Nashville Inpatient Operations, Sherry will oversee operations at both Saint Thomas Midtown Hospital and Saint Thomas West Hospital. He will help to accelerate synergy between the two Nashville facilities including rationalization of service lines and capital allocation. This role is vital to reducing variation and duplication across the system, and will result in greater operational efficiency.
On July 11, Saint Thomas Health officially announced the renaming of its family of five hospitals in Middle Tennessee to better reflect the organization’s common mission.
The hospitals are now known as:
- Saint Thomas West Hospital (formerly Saint Thomas Hospital)
- Saint Thomas Midtown Hospital (formerly Baptist Hospital)
- Saint Thomas Rutherford Hospital (formerly Middle Tennessee Medical Center)
- Saint Thomas Hickman Hospital (formerly Hickman Community Hospital)
- Saint Thomas Hospital for Spinal Surgery (formerly The Hospital for Spinal Surgery)
For more information about Saint Thomas Health, please visit www.sths.com.
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